Safeguarding, Child Protection & Family Support Services

Safeguarding and Child Protection are very important areas, which City Road Primary Academy takes extremely seriously.

The designated safeguarding leads (DSL) for Safeguarding & Child Protection are:

  • Mrs S Shepherd – Principal
  • Mrs M Dhaliwal – Senco
  • Mrs M Trowman – Senior Office Manager
  • Mrs S Fifield – Senior Learning Mentor
  • Mrs N Pal – EYFS Leader

Everyone has a responsibility for Safeguarding.

If you have any Safeguarding or Child Protection concerns please see any of our DSLs above or contact Children’s Services Direct on 0121 303 1888 or NSPCC on 0808 800 500.

If you need any other advice you may find the contact numbers below useful. Click on the images below to be redirected to the official website.

Childcare & Early Years

Worried about a child?

The Children’s Advice and Support Service (CASS) provides a single point of contact for professionals and members of the public who want to seek support or raise concerns about a child.

We want to keep all children and young people in Birmingham safe from harm. If you are concerned about a child please contact us. We will listen, assess your concerns, and can take action if a child is at risk.

If you’re not sure whether a child is at risk you can discuss the circumstances with us or with someone else who works with children, such as a teacher, health visitor or the NSPCC. All professionals who work with children have a responsibility to safeguard them and will know how to help.

Tel: 0121 303 1888

Emergency out-of-hours

Tel: 0121 464 9001

Worried about a child?

We understand that sometimes it’s hard to know what to do or whether to report a concern or not. We can help you spot signs of danger and give you advice to prevent abuse and protect children.

Whatever your worry, you can ask us.

Call us on 0808 800 5000, text 88858 or email:

We run music, arts & crafts, cooking, speech & language and messy activities for carers and children to enjoy, as well as pre-school and playgroup for children 3-4 and 2-3.

Our Community Cafe offers low cost, healthy meals in adult and child portions. We also do desserts!

The Toy Library has a huge range of toys and books to loan, and a Drop-In & outdoor play area for children and carers to sit, play and chill out in. Refreshments are always available.

Midwives run ante-natal and scanning clinics in the building, and we have links with several other agencies, e.g Job Centre Plus, and hold information and sessions on topics that affect you and your family including health & development, employment & training, family support, money, welfare & legal advice, childcare and childminding services.

Tel: 0121 675 6788

St Thomas Children’s Centre is a Phase 1 children’s centre situated close to the centre of Birmingham. There is a very wide mix of ethnic minority families, including White British, Asian and Black heritage, and 36 spoken languages. The centre provides the full core offerand has its own management board which is made up of representatives from the local community, childminders, social services, educational research, parents and centre staff. The centre has achieved accreditation in Healthy Eating and also in Baby Effective Early Learning (BEEL).

Tel: 0121 464 0002

Our Centre has a nursery offering high quality childcare 8am – 6pm Monday to Friday. A waiting list is in place, and we advise parents to put their childs name down early.

There are many other facilities with Midwives providing Ante & Post Natal Clinics. Our 2 weekly Stay & Plays give children access to quality toys & learning materials, and parents a chance to socialise.

Health Exchange provide health information services from the Centre, and there is a Parent Information Point where carers have access to the Internet.

We offer a weekly Childminder Group and fun speech and language sessions for babies & toddlers every week during term time. For families with English as a second language, there are weekly ESOL classes, and Birmingham Adult Education provide Literacy courses at the Centre.

Tel: 0121 675 6401

Information for children, young people and families covering a wide range of services.

Childcare and early years

  • Free childcare and education for 2 to 4 year olds
  • Children’s centres in Birmingham
  • Birmingham’s Childcare Sufficiency Assessment
  • Holiday schemes
  • More in childcare and early years

Support for families

  • School terms dates
  • How to claim free school meals
  • Education, Health and Care Plans for children and young people
  • Children in care and care leavers
  • More in Support for families

Young people

  • Youth centres
  • Sexual health services (Umbrella)
  • Youth Offending Service
  • Young people – have your say

Things to do

  • Parks, sport and leisure
  • Birmingham museums
  • Libraries
  • Visit Birmingham
  • Events in Birmingham

Opening hours:
Monday to Friday
9am to 5pm
Telephone: 0121 303 1888

Emergency out-of-hours:
Telephone: 0121 675 4806

Women’s Support Services

Are you experiencing or concerned about domestic violence?

Are you worried about a friend or family member who could be experiencing domestic violence?

Are you not sure what to do, where to turn, or who to trust?

You are not alone.

Every day, Birmingham and Solihull Women’s Aid helps women who make the difficult decision to ask for help and get in contact with us.

Our helpline team is specially trained to listen and help you if you are concerned about your safety, need to leave your home, worried about money, your health or wellbeing, or your children.

Contact our free Helpline on 0808 800 0028

Monday to Friday, 9:15am to 5:15pm.

We can use Text Relay if you are deaf, hard of hearing or have a speech impairment.

If you’re a friend, family member or a professional working with someone who may be experiencing domestic violence, we can advise you on how to support them.  However we cannot contact anyone on your behalf; the decision to contact us must be made by the woman herself.

Supports women to establish and deliver services on a wide range of issues affecting Asian women: from mental health, learning disabilities, advocacy and interpreting and mentoring projects for women experiencing domestic violence.​

Opening Times
Mon – Fri: 09.00 – 17.00

Tel: 0121 523 4910


Bharosa Domestic Abuse Service

Bharosa is a domestic abuse service for ethnic minority women (particularly those from a South Asian background) living in Birmingham.

We provide a free service which is confidential and unbiased for women and young girls over the age of 16, who are experiencing any form of domestic abuse.  The service we provide is culturally appropriate and sensitive to the needs of the women that we support.

Phone:       0121 303 0368 or 0121 303 0369
Fax:             0121 303 0367
We are available from 9am to 5pm Monday to Thursday and 9am to 4 pm on Fridays.

Adult & Child Support Services

At Aquarius we strive to help people overcome the harms caused by alcohol, drugs and gambling. We work closely with individuals, families and friends to lessen the impact caused by the behaviour of a loved one. Overcoming an addiction can be a difficult process but you can be sure that our staff will be dedicated to giving you and your family the attention and support that you need. We will be there to help you with each step of your journey along the way to recovery and to help you look forward to the future with the confidence that change is possible.

Tel: 0121 414 0888


Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.

Find out why our service works and what you can expect when contacting us.

If you have any concerns about our service before you try it, hear from others about how we’ve helped them. Please don’t suffer alone.

Tel: 0121 666 6644 (24hrs)

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that one day, no one will have to turn to us for help.

We’re here so no one has to fight bad housing or homelessness on their own.

Tel: 0808 800 4444

Foodbank Services

Ladywood Foodbank – Labour of Love Ladywood Seventh-Day Adventist Church,

13 Guild Close, St. Vincent Street West, Ladywood, Birmingham, B16 8RP.

Please call us on 07767152291 Monday – Thursday 10am – 2pm, if you require advice, food parcels or even when making a donation.

Or you can also email us on the below email address.


Resource Central,
121 Camden Street,
B1 3DJ

Tel: 0121 236 2997


 Young Carers

young carers

If your child is a carer for yourself or any other member of the family and you would like more help or support, please contact Ms J Gazeley (Designated Safeguarding Lead – Principal Head Teacher).

Private Fostering


What is Private Fostering?

The Children Act 1989 defines a privately fostered child as:

A child under the age of 16, or 18 if the child is disabled, who is cared for (or will be cared for) and provided with accommodation by someone who is not a parent, a close relative or someone who has no parental responsibility for the child for a continuous period of 29 days or more.

A close relative is defined as an:

  • Aunt,
  • Uncle,
  • Grandparent,
  • Brother or sister and this includes step relatives and half relatives. A parent includes an unmarried or putative father.

A cousin or great aunt or great uncle is not a close relative.

The private foster carer becomes responsible for the day to day care of the child whilst the parent retains parental responsibility.

If you are privately fostering a child (or your child is being privately fostered by someone else) you need to notify the school and the Local Authority of the arrangement.

Action to be taken on notification

Within 7 days the Local Authority should:

  • Visit the premises where the arrangement is to take place
  • Visit and speak the proposed carers and members of the household
  • Visit and speak with the child alone
  • Contact the parents to ascertain the purpose and likely duration of the proposed arrangement & encourage them to draw up a written agreement
  • Notify the relevant health & education agencies of the placement

Powers of the Local Authority

  • Assessment of suitability within 42 days; this includes analysis of the suitability of the carers, members of their household, accommodation, references & DBS checks
  • The LA can impose specific requirements on the carers. These can include approval to a specific child; limit on numbers; age or gender; standard of the accommodation and timescales for action
  • The LA can prohibit someone from privately fostering on the basis of the assessment & non-compliance with specific requirements

General points

  • Privately fostered children are not Children in Care
  • They are not subject to statutory Review although are considered as Children in Need and will have Child in Plan that will be reviewed by the Team Manager and Social worker
  • The LA can support a private fostering arrangement in the best interest of the child and to avoid a reception into the care system
  • The LA can provide some assistance (financial, support, advice) to private fostering arrangements but the financial arrangements remain the responsibility of the parents and the carers